Privacy Policy

1. Introduction

ezi88 operates an online gaming platform accessible at https://ezi88.cam, providing sports betting, live casino games, slots, and togel (Indonesia's traditional lottery game) to players in Indonesia and other permitted jurisdictions. This Privacy Policy applies to all personal information collected through our website, mobile applications, customer support channels, and any other services we provide.

We are committed to compliance with applicable data protection laws and regulations, including international standards for privacy and data security. This policy should be read in conjunction with our Terms & Conditions, which govern your use of ezi88 services.

By creating an account, making deposits, or using any ezi88 services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with this Privacy Policy, you must not use our services.

2. Information We Collect

2.1 Information You Provide to Us

When you register for an ezi88 account, we collect personal information that you voluntarily provide, including:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification number (KTP, passport, or driver's license number)
• Contact Information: Email address, mobile phone number, residential address, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name) for Indonesian banks including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, and Bank Danamon; e-wallet account information for OVO, DANA, GoPay, ShopeePay, and LinkAja
• Verification Documents: Copies of government-issued photo identification, proof of address (utility bills, bank statements), and proof of payment method ownership as required for KYC (Know Your Customer) compliance
• Account Credentials: Username, password (stored in encrypted form), and security questions

2.2 Information Collected Automatically

When you use ezi88 services, we automatically collect certain information about your device and activity, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, screen resolution, and mobile network information
• Usage Data: Pages visited, features used, time spent on the platform, clickstream data, referring URLs, and navigation paths through our website
• Transaction Information: Details of deposits, withdrawals, bets placed, games played, bonus claims, and account balance history
• Location Data: Approximate geographic location derived from your IP address to verify compliance with jurisdiction restrictions
• Communication Records: Transcripts and recordings of customer support interactions, email correspondence, and any other communications with ezi88

2.3 Information from Third Parties

ezi88 may receive information about you from third-party sources, including:

• Payment processors (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay) providing transaction verification and fraud prevention data
• Identity verification services used to confirm your identity and prevent fraud
• Game providers (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming) sharing gameplay statistics for responsible gaming monitoring
• Marketing partners with whom you have consented to share information
• Public databases and credit reference agencies for fraud prevention and AML compliance

3. How We Use Your Information

3.1 Primary Purposes

ezi88 uses your personal information for the following primary purposes:

• Account Management: Creating and maintaining your player account, verifying your identity, and authenticating your access to services
• Transaction Processing: Processing deposits, withdrawals, and financial transactions through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay)
• Service Delivery: Providing access to sports betting markets (including BRI Liga 1, EPL, La Liga), live casino games, slots, and togel games
• Customer Support: Responding to inquiries, resolving disputes, and providing technical assistance in English and Bahasa Indonesia
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, underage gambling, and other illegal or prohibited conduct
• Legal Compliance: Meeting regulatory obligations including KYC, AML, and responsible gaming requirements

3.2 Secondary Purposes

With your consent or as permitted by law, we may also use your information for:

• Marketing Communications: Sending promotional offers, bonus announcements, and newsletters about new games, features, and special events (you may opt out at any time)
• Personalization: Customizing your experience based on your preferences, gameplay history, and betting patterns
• Analytics and Improvement: Analyzing platform usage, game performance, and player behavior to improve our services and develop new features
• Responsible Gaming: Monitoring betting patterns to identify potential problem gambling behaviors and intervene with support resources when necessary
• Research and Development: Conducting market research, surveys, and product development to enhance the ezi88 platform

3.3 Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill our contract with you (providing gaming services)
• Legal Obligation: Processing is required to comply with legal and regulatory requirements (KYC, AML, age verification)
• Legitimate Interests: Processing is necessary for our legitimate business interests (fraud prevention, service improvement) that do not override your privacy rights
• Consent: You have given explicit consent for specific processing activities (marketing communications, data analytics)

4. Information Sharing and Disclosure

4.1 When We Share Your Information

ezi88 does not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Payment Processors: Indonesian banks (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive necessary financial information to process deposits and withdrawals
• Game Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and other game studios receive limited data necessary to deliver game services and track gameplay
• Identity Verification Services: Third-party KYC providers receive identification documents and personal information to verify your identity and prevent fraud
• Service Providers: Cloud hosting providers, customer support platforms, email service providers, and analytics tools that help us operate and improve ezi88
• Legal Authorities: Law enforcement, regulators, and government agencies when required by law or to protect our legal rights
• Business Transfers: Potential buyers, investors, or successors in the event of a merger, acquisition, or sale of ezi88 assets (subject to confidentiality obligations)

4.2 Data Sharing Safeguards

When we share your information with third parties, we implement the following safeguards:

• All third-party service providers are contractually obligated to protect your data and use it only for the specified purposes
• We conduct due diligence on service providers to ensure they maintain adequate data protection standards
• We limit data sharing to the minimum information necessary to accomplish the specific purpose
• We require service providers to comply with applicable data protection laws and industry security standards

5. Data Security Measures

5.1 Technical Security

ezi88 implements industry-leading technical security measures to protect your personal information:

• SSL Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the same standard used by major banks
• Firewall Protection: Multi-layered firewall systems prevent unauthorized access to our servers and databases
• Data Encryption: Sensitive information including passwords, financial data, and identification documents are encrypted at rest using AES-256 encryption
• Secure Payment Processing: All financial transactions through Indonesian banks (BCA, BRI, BNI, Mandiri) and e-wallets (OVO, DANA, GoPay) use tokenization and encryption to protect payment details
• Regular Security Audits: Independent third-party security firms conduct regular penetration testing and vulnerability assessments

5.2 Organizational Security

Beyond technical measures, we maintain strict organizational security protocols:

• Access to personal information is restricted to authorized employees on a need-to-know basis
• All employees undergo background checks and sign confidentiality agreements
• Staff receive regular training on data protection, privacy best practices, and security procedures
• We maintain incident response plans to quickly address any security breaches or data compromises
• Physical security controls protect servers and hardware infrastructure

5.3 Your Security Responsibilities

You also play a critical role in protecting your personal information:

• Choose a strong, unique password for your ezi88 account and do not share it with anyone
• Enable two-factor authentication if offered to add an extra layer of security
• Log out of your account after each session, especially when using shared or public devices
• Never share your account credentials or verification codes with third parties claiming to represent ezi88
• Report any suspicious account activity or unauthorized access to our support team immediately
• Keep your registered email address and mobile phone number secure, as these are used for account recovery

6. Data Retention

6.1 Retention Periods

ezi88 retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations. Specific retention periods include:

• Active Accounts: We retain all account information and transaction history for the duration of your active account
• Closed Accounts: After voluntary account closure, we retain personal information for a minimum of 7 years to comply with financial regulations, AML laws, and potential legal claims
• Financial Records: Transaction data, deposit/withdrawal records, and banking information are retained for at least 10 years as required by Indonesian financial regulations
• Identity Documents: KYC verification documents (KTP, passport, proof of address) are retained for 7 years after account closure
• Communications: Customer support transcripts and email correspondence are retained for 3 years
• Marketing Data: If you opt out of marketing communications, we retain minimal information (email address, opt-out status) to honor your preference

6.2 Secure Deletion

When retention periods expire, we securely delete or anonymize your personal information using industry-standard data destruction methods. Anonymized data may be retained indefinitely for statistical analysis and research purposes, as it can no longer identify you personally.

7. Your Privacy Rights

7.1 Access and Portability

You have the right to request a copy of the personal information ezi88 holds about you. We will provide this information in a structured, commonly used, and machine-readable format within 30 days of your request. You may also request that we transfer your data directly to another service provider where technically feasible.

7.2 Correction and Update

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings, including contact details, password, and preferences. For changes requiring verification (name, date of birth, identity documents), please contact our customer support team with supporting documentation.

7.3 Deletion

You have the right to request deletion of your personal information in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or you withdraw consent for data processing. However, we may be required to retain certain information to comply with legal obligations (AML, financial reporting) or resolve disputes. Account deletion requests can take up to 30 days to process.

7.4 Object to Processing

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing emails by clicking the unsubscribe link in any promotional message or by adjusting your communication preferences in your account settings. You may also object to other types of processing based on legitimate interests, though we may continue processing if we have compelling legitimate grounds.

7.5 Restrict Processing

In certain circumstances, you may request that we restrict processing of your personal information, such as when you contest the accuracy of data or object to processing. During the restriction period, we will store the data but not actively use it except with your consent or for legal claims.

7.6 Withdraw Consent

Where we rely on your consent as the legal basis for processing, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing prior to withdrawal. To withdraw consent, contact our customer support team or adjust your preferences in account settings.

7.7 Exercising Your Rights

To exercise any of these privacy rights, please contact our customer support team with your request. We may ask you to verify your identity before processing requests. There is no charge for most requests, though we may charge a reasonable fee for excessive, repetitive, or manifestly unfounded requests.

8. Cookies and Tracking Technologies

8.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. ezi88 uses cookies and similar tracking technologies to enhance your experience, analyze platform usage, and deliver personalized content.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Required for basic platform functionality, account authentication, and security. Cannot be disabled.	Session / 1 year
Performance Cookies	Collect anonymous data on platform usage, page load times, and errors to improve performance.	1-2 years
Functional Cookies	Remember your preferences, language settings, and customization choices.	1 year
Analytics Cookies	Track user behavior, navigation patterns, and engagement to understand how players use ezi88.	2 years
Marketing Cookies	Deliver targeted promotions and measure effectiveness of marketing campaigns.	1 year

8.3 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling essential cookies may affect your ability to use certain ezi88 features. For instructions on managing cookies in specific browsers, consult your browser's help documentation.

9. International Data Transfers

While ezi88 primarily serves Indonesian players, your personal information may be transferred to and processed in countries outside Indonesia where our service providers, servers, or partners are located. These countries may have different data protection laws than Indonesia.

When we transfer your data internationally, we implement appropriate safeguards to protect your information, including:

• Standard contractual clauses approved by international data protection authorities
• Ensuring service providers in foreign jurisdictions maintain adequate data protection standards
• Encryption of data in transit and at rest
• Regular audits of international data processing activities

By using ezi88 services, you consent to the transfer of your information to countries outside Indonesia for the purposes described in this Privacy Policy.

10. Children's Privacy

ezi88 services are intended exclusively for adults aged 21 and older. We do not knowingly collect personal information from individuals under 21 years of age. If we become aware that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account.

Parents or guardians who believe their child has provided information to ezi88 should contact our customer support team immediately. We take underage gambling prevention seriously and implement strict age verification procedures, including document verification and database checks, to ensure compliance with age restrictions.

11. Changes to This Policy

ezi88 reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. When we make material changes, we will notify you by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to your registered email address
• Displaying a prominent notice on the ezi88 platform upon your next login

Your continued use of ezi88 services after notification of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Information

12.1 Privacy Questions and Requests

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

• Email: [email protected] (note: email displayed for reference only, not a clickable link)
• Subject Line: Mark your message "Privacy Inquiry" for faster routing to our data protection team
• Live Chat: Available 24/7 through the ezi88 platform for immediate assistance
• Languages Supported: English and Bahasa Indonesia
• Response Time: We aim to respond to all privacy inquiries within 5 business days

12.2 Complaints and Concerns

If you believe your privacy rights have been violated or are dissatisfied with our response to your privacy inquiry, you have the right to lodge a complaint with relevant data protection authorities in your jurisdiction. We encourage you to contact us first so we can attempt to resolve your concerns directly.